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This document details the basis upon which providers are required to conduct tenant perception surveys to generate a subset of TSMs (tenant perception measures).
This note includes the value for money metrics that providers must report on as part of their Annual Accounts reporting and also explains how to calculate the metrics.
Frequently asked questions about the Tenant Satisfaction Measures.
What to do if you live in social housing and you have a problem with your home or landlord
How RSH uses, and intends to use, its statutory regulatory and enforcement powers and certain general powers (from 1 April 2024)
This guide is a helpful guide for anyone considering applying for registration, and for those that advise applicants on applying to register as a social housing provider.
Our plan for undertaking landlord inspections.
RSH guidance and forms for de/registering as a provider of social housing, notifying the regulator, and miscellaneous approvals
A factsheet to explain the role of the Regulator of Social Housing and Housing Ombudsman Service, and how residents can seek support.
Guidance for registered providers
Information on annual percentage increases for formula rent and rent cap levels from April 2024 – March 2025.
This guidance covers the mechanism for private registered providers to apply for an exemption or variation under the Rent Standard 2026.
This page explains what information the Regulator of Social Housing requires from providers undergoing disposals.
This note summarises the Tenant Satisfaction Measure (TSM) information that all registered providers are required to publish on an annual basis.
This report examines key themes from our regulation of social landlords over the past year, covering our governance, financial viability and consumer standards.
Definitions for terms used in Regulating the Standards
This page includes guidance on which decisions made by the Regulator of Social Housing you can appeal, and how to appeal
This rent standard applies from 1 April 2023 to 31 March 2024
Guidance for local authorities
Methodology landlords may choose to follow when considering how to meet the consumer standards requirement on the provision of information to tenants.
Don’t include personal or financial information like your National Insurance number or credit card details.
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