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This note applies from 1 April 2024
This note includes the value for money metrics that providers must report on as part of their Annual Accounts reporting and also explains how to calculate the metrics.
If we are investigating a landlord due to suspected serious failings, we may place them on our gradings under review list.
What to do if you live in social housing and you have a problem with your home or landlord
Our plan for undertaking landlord inspections.
A factsheet to explain the role of the Regulator of Social Housing and Housing Ombudsman Service, and how residents can seek support.
This publication sets out the principles of the Regulator of Social Housing’s (RSH) fee-charging scheme and practical guidance about its operation.
This guide is a helpful guide for anyone considering applying for registration, and for those that advise applicants on applying to register as a social housing provider.
This rent standard applies from 1 April 2023 to 31 March 2024
RSH guidance and forms for de/registering as a provider of social housing, notifying the regulator, and miscellaneous approvals
How RSH uses, and intends to use, its statutory regulatory and enforcement powers and certain general powers (from 1 April 2024)
These video guides give insight into the work of the Regulator of Social Housing
Definitions for terms used in Regulating the Standards
What we require from each different type of landlord and the approach we will take
How we will approach consumer regulation from 1 April 2024.
This note summarises the Tenant Satisfaction Measure (TSM) information that all registered providers are required to publish on an annual basis.
Explains your rights over your data and how the regulator processes and protects your personal information in line with data protection legislation.
Frequently asked questions about the Tenant Satisfaction Measures.
Methodology landlords may choose to follow when considering how to meet the consumer standards requirement on the provision of information to tenants.
This guidance covers the mechanism for private registered providers to apply for exemption under the Rent Standard 2020 (the Rent Standard)
Don’t include personal or financial information like your National Insurance number or credit card details.
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