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Tells HM Passport Office staff how to handle applications and queries from prisoners (detainees), including ex-prisoners or those out on licence, in the UK or overseas.
Tells HM Passport Office staff about compensating a customer or claiming compensation when something goes wrong.
This document sets out how the Identity and Passport Service (now known as HM Passport Office) will work with the Home Office.
Guidelines and checks for obtaining a UK passport.
Template and advice for disclosure of death registration applicants.
Find impact indicators on passport applications that were processed within target by the Identity and Passport Service.
Examples of changes introduced following customer feedback.
Examples of changes we made following customer comments before 2010.
Examples of changes we introduced in 2011 following customer feedback.
Examples of changes we introduced in 2012 following customer feedback.
This newsletter provides marriage registrars in synagogues with information to help you perform your registration duties.
The digitisation project aims to scan and digitise civil registration records for England and Wales.
Eligibility and application guidance for organisations wishing to gain access to death registration information.
This document contains information about Kiribati to help HM Passport Office staff process passport applications.
This document contains information about Hungary to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff what to do when customers tell us about the death of a passport holder.
This document contains information about Poland to help HM Passport Office staff process passport applications.
This document contains information about Kosovo which will assist HM Passport Office staff process passport applications.
Examples of changes introduced by HM Passport Office following customer feedback.
This document contains information about Jamaica to help HM Passport Office staff process passport applications.
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