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From HM Passport Office
  • This document contains information about Ecuador to help HM Passport Office staff process passport applications.

  • This document contains information about Botswana to help HM Passport Office staff process passport applications.

  • This document contains information about Tanzania to help HM Passport Office staff process passport applications.

  • This document contains information about Andorra to help HM Passport Office staff process passport applications.

  • This document contains information about India to help HM Passport Office staff process passport applications.

  • This document contains information about Afghanistan to help HM Passport Office staff process passport applications.

  • This document contains information about Kyrgyzstan to help HM Passport Office staff process passport applications.

  • This document contains information about Barbados to help HM Passport Office staff process passport applications.

  • Tells HM Passport Office staff about services offered to Welsh speaking customers.

  • Tells HM Passport Office staff how to handle applications and queries from prisoners (detainees), including ex-prisoners or those out on licence, in the UK or overseas.

  • Tells HM Passport Office staff about handling Freedom of Information requests.

  • Tells HM Passport Office staff how to handle customers who exhibit threatening, abusive or violent behaviour.

  • Explains the roles and responsibilities of secretaries (for marriages) of synagogues at marriage ceremonies.

  • The GRO's clergy newsletter contains guidance, reminders, news items and helpful information for registering marriages.

  • Find impact indicators on passport applications that were processed within target by the Identity and Passport Service.

  • Examples of changes introduced following customer feedback.

  • Examples of changes we made following customer comments before 2010.

  • Examples of changes we introduced in 2011 following customer feedback.

  • Examples of changes we introduced in 2012 following customer feedback.

  • This newsletter provides marriage registrars in synagogues with information to help you perform your registration duties.