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This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
OISC online presentation on expectations in consumer care
What is consumer satisfaction and how it is achieved.
The quarterly results of the Defence Infrastructure Organisation service delivery customer satisfaction tracker survey.
Provides an overview at national level of the findings from the FE Choices employer satisfaction survey 2014 to 2015.
This document details the basis upon which providers are required to conduct tenant perception surveys to generate a subset of TSMs (tenant perception measures).
FE Choices provides comparable information to help learners and employers make informed choices about education and training.
Text Version
Resources to help participating organisations administer the survey which runs from 9 March to 26 June 2020.
Overviews at national level of the findings from the FE choices employer satisfaction surveys.
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