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If you're advertising or marketing, including direct marketing, you must be accurate and honest and follow the advertising codes of practice
All marketing and advertising must be: an accurate description of the…
Advertising to consumers The Consumer Protection from Unfair Trading…
There are 2 advertising codes of practice that describe how businesses…
You must describe your product accurately. This means if you make a claim…
You must check if customers want to be contacted by fax, phone, post or…
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations
Your standard sales contracts must be ‘fair’ or you won’t be able to…
You can’t enforce unfair terms in a consumer contract, or unfair consumer…
Your standard contract would be unfair if you try to not take…
Your customers have implied rights when buying your goods or services.…
How a product complies with EU safety, health and environmental requirements, and how to place a CE marking on your product.
Company sold unnecessary service plans to vulnerable customers and told them they would be charged if they cancelled
The CMA is calling on the mattress firm to change its selling practices, which could be putting unfair pressure on customers to make quick purchases
Find out how to apply VAT to charges for postage, delivery services and how to treat direct marketing services involving distribution of printed matter.
Guidance for local authorities on how to access the local government income compensation scheme for lost sales, fees and charges as a result of COVID-19.
Doorstep selling, regulations, written notice of the right to cancel, exemptions, penalties
Find out if you’re a high value dealer and need to register with HMRC under the money laundering regulations.
Understand and avoid all types of anti-competitive and cartel activity including price-fixing, collusion, bid-ridding and sharing markets. Know how to report concerns to the CMA.
A keynote speech delivered by Marcus Bokkerink, Chair of the Competition and Markets Authority, to the AI Fringe Hub.
How to claim compensation yourself or if using a claims management company, check they're authorised, your rights and their obligations.
Guidance on electronic sales suppression (ESS), also known as till fraud or till manipulation, and information on how to make a disclosure.
The CMA is calling on Wowcher to change its selling practices, which could be putting unfair pressure on customers to make quick purchases.
A speech delivered by the Chair of the Competition and Markets Authority, Marcus Bokkerink.
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
The Competition Commission closed on 1 April 2014. Its functions have transferred to the Competition and Markets Authority (CMA). View the closed CC site in the UK Government Web Archive . Use services and information now provided by other organisations...
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