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This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
Text Version
How customers are experiencing and interacting with Check, Challenge, Appeal (CCA).
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
How to use feedback from marketplace reviews to evaluate your digital health product.
How to begin with evaluating a digital health product, including when to evaluate, budgeting and getting support.
OTS publishes an update on the Single Customer Account.
Guidance on choosing evaluation study types and methods.
How to set what you’ll evaluate digital outcomes, digital specialists, user research participants and studio suppliers on.
Our biennial satisfaction survey for MAHs, Manufacturers, and Wholesale Dealers launches on 29 January 2024.
Findings from a quantitative evaluation to understand customer experiences of using the Pension Wise service, and the impact it has on knowledge and behaviour.
Annual report on users' perceptions and satisfaction levels of disposability assessment service.
Research on the Green Deal assessment experience and what households have done and plan to do since having the assessment.
How we support HM Revenue and Customs, the Valuation Office Agency and the Home Office to learn from complaints and work with them to improve their service.
How to use a risk-based approach to carry out compulsory risk assessments of your business.
Compare different evaluation approaches and choose an appropriate method.
Evaluation of 2 trials that changed how HMRC supported Self Assessment customers in the 2023 to 2024 tax year.
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