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Since 2001, an annual survey has been conducted by consultation with users of the Letter
of Compliance (LoC) disposability assessment service in order to gauge the users’
perceptions and overall satisfaction. Feedback has been sought by use of a questionnaire,
circulated at the end of the year. This report covers feedback received on our performance for the calendar year January to December 2014. The feedback provided will be used by us to make improvements to the way in which we interact with waste packagers, the customers of the LoC disposability assessment process.