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OTS publishes an update on the Single Customer Account.
This call for evidence seeks views on how to make the process of home buying and selling cheaper, faster and less stressful.
This research sought to understand the experiences of customers who had started their own businesses.
Ipso MORI reports on surveys of business property owners and local authorities, carried out for the Valuation Office Agency 2012 to present.
Using an experience map to create a visual representation of users' experience.
Survey and analysis of Child Benefit customers' experience of dealing with HM Revenue and Customs.
Qualitative research to explore how HMRC customers form opinions of their experience with us, to help inform the future HMRC Customer Survey.
How to make a complaint about Help to Buy: Equity Loan
Qualitative research to understand the customer journey of small, micro and nano businesses that cannot meet their tax liabilities.
This report describes the main findings from the 2017 survey and includes the results for each of the 3 groups.
Research into the experience of HMRC's Help to Save customers.
Smart Data research reports into accreditation of third party providers and customer experience guidelines.
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