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Qualitative research with employers and agents to understand customer experiences of applying for the Coronavirus Job Retention Scheme.
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Four winners of the Smart Data Discovery Challenge named
How to score when you evaluate digital outcomes, digital specialists and user research participants suppliers
The Customer experience score is a composite measure derived from four dimensions of customer experience.
Research to improve the experience of contacting HM Revenue and Customs for individual taxpayers.
Directives, regulations, policies and guidance relating to the procurement of supplies, services and works for the public sector.
The IPO customer service standards tell you the level of service you can expect and how we are performing against these targets.
Research to explore accessibility, customer experience and implementation of the SEIS scheme.
Research factors affecting customer experience of contracted employment provision.
The CMA is looking at consumer protection in the green heating and insulation sector.
OTS publishes an update on the Single Customer Account.
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