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Reports, analysis and official statistics
Consultations and strategy
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Understand user needs: plan research, prepare for sessions, share and analyse findings.
The characteristics of a good service, including making things as clear and straightforward as possible for users.
How to build web pages so they work in HTML first: starting with HTML, extra styles and features, using JavaScript.
Use the right tools and design your environment to encourage agile working.
Agile is the approach to project management that is used to build and run government digital services.
Finding out what users need from your service will help you design a service that’s easy to use and valued by the people who need it.
Testing frontend performance so users can access your service quickly.
Why to deploy regularly, deployment principles to follow, and how to do it.
Supporting your team to make accessible services. Using semantic HTML, CSS, JavaScript and WAI-ARIA to make accessible interfaces.
The standards and assurance community is for anyone with an interest in government standards and how they can be used to build high quality digital services.
Which services need an assessment and how to adapt the Service Standard to different types of service.
The importance of user research in service design and how it helps you understand and build for user needs.
The technical cloud community is for anyone with an interest in using cloud technology in government.
Using and creating application programming interfaces (APIs).
The technical writing community is for anyone who wants to discuss and learn about the role of technical writing in government.
Helping government teams create and run great digital services that meet the Service Standard.
When and how to carry out moderated usability testing.
What happens at a service assessment and what to do when you get your results.
The user research community is for anyone with an interest in user research and wants to discuss and learn about user research experiences and methods.
Why you must make code open, making code open from the start and how to code in the open.
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