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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
How online marketplaces will deal with VAT for goods from overseas that are sold to customers in the UK.
OTS publishes an update on the Single Customer Account.
Customer declaration of specific uses of the scheduled category 1 or 2 substances (individual transactions).
This report describes the main findings from the department's 2021 customer survey.
Providing the opportunity for feedback on a wide range of policy issues
Understand the approach HMRC uses to work with large business customers.
Find out if you need to pay VAT if you sell goods using an online marketplace or direct to customers in the UK.
This collection brings together all customer updates published by the Crown Commercial Service (CCS).
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
How to use a risk-based approach to carry out compulsory risk assessments of your business.
Find out how UK Export Finance works with banks and brokers to make exports happen.
How we contact customers when carrying out surveys, information we’ll never ask for and details of current surveys.
Find out how the Rural Payments Agency (RPA) handles your personal data
The CMA has secured commitments from 2 of the largest digital players, Amazon and Meta, in 2 separate cases, benefitting sellers and customers by ensuring fair competition on their retail platforms.
SLC Customer Panel focused on customer expectations for the first session of the new year.
Find out if you need to pay VAT when you sell goods direct to customers in the UK, without the involvement of an online marketplace.
DBS' Associate Director for Innovation discusses the role of AI and automation to support our customer service colleagues and enhance customers' experiences.
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