Research and statistics

Mixed method research to inform HMRC's design of digital services for agents.

• Document type: Research
• Organisation: HM Revenue & Customs
• Updated: 26 January 2023

• Research with tax agents to explore experiences of HMRC's digital services

  Mixed method research to understand Agents use of HMRC’s digital services…

Qualitative research exploring the motivations and experiences of customers using High Volume Agents to claim tax rebates

• Document type: Research
• Organisation: HM Revenue & Customs
• Updated: 3 November 2021

This research explored HMRC's relationships with the wealthy and their agents with the aim of fostering greater trust and transparency.

• Document type: Research
• Part of a collection: Collecting the right tax from wealthy individuals
• Organisation: HM Revenue & Customs
• Updated: 24 June 2021

Research that helped HMRC understand how much employment intermediaries knew about the new employment intermediaries reporting requirement.

• Document type: Research and analysis
• Organisation: HM Revenue & Customs
• Updated: 17 September 2020

Qualitative research with settlors and agents exploring the use of trusts.

• Document type: Research and analysis
• Organisation: HM Revenue & Customs
• Updated: 7 November 2018

Research into understanding the attitude and behaviour of customers in order to provide effective supervision – update.

• Document type: Research and analysis
• Organisation: HM Revenue & Customs
• Updated: 24 May 2013

Research into understanding the attitude and behaviour of customers in order to provide effective supervision.

• Document type: Research and analysis
• Organisation: HM Revenue & Customs
• Updated: 24 May 2013