CBT motorcycle and moped training
Complain about a CBT course
Get help from Citizens Advice if you want to complain about your motorcycle training school’s service, or get a refund from them.
Standard of training
Complain to the training school if you’re not happy with the standard of training you received, including if:
- the on-road riding part did not last at least 2 hours
- there were too many learners per trainer
- the conduct of an instructor was not professional
- the training (or training site) was unsafe
You need to give:
- your trainer’s name and the training school name
- the address where you took the training
- the date and time you took the training
- details of why you’re not happy with the training
If your complaint has not been resolved
You can complain to the Driver and Vehicle Standards Agency (DVSA) if you have not been able to resolve the issue directly with the training school.