If your request is turned down
Some sensitive information is not available to members of the public. If this applies, an organisation must tell you why they cannot give you some or all of the information you requested.
They might ask you to be more specific so they can provide just the information you need.
An organisation can also refuse your Freedom of Information (FOI) request if it will cost more than £450 (£600 for central government) to find and extract the information.
Reviews and complaints
If an organisation does not provide you with the information you requested, you should first ask them to review their decision.
You can then complain to the Information Commissioner’s Office if you’re still not satisfied.