TCM1000088 - How to Complete Hardship Top-up sheet

Step 1

On the ‘Function Menu’

select ‘Household’ on the toolbar
select ‘View Account’ from the options available. You will be taken to the ‘Key Entry Data’ screen in function View Account
enter the customer’s NINO
select the current tax year
select schedule of payments
print payment schedule
go to Step 2.

Open the Hardship Top-up Sheet
complete the name and NINO fields for claimant 1 and claimant 2 , if appropriate
select pay frequency as 4-weekly, this should always be 4-weekly as this is the manual payment frequency
enter the date of the hardship claim
Note: this is the date the request was received
enter the end date of the award period, for example 5 April YY
in the ‘Next Paydate’ field enter the date of the next payment from the payment schedule. This will populate the Date of Payment fields
in the ‘Posting net amount’ field enter the amount of the next payment due that corresponds with the payment start date from the schedule
go to Step 3

To enter the customers income in the Household Income field

select ‘Household’ on the toolbar
select View Claim summary
select latest version
select view award
select view calculation
select view income
note the ‘income used in calculation of award ’
enter the income figure in Household Income field. This will populate the Current recovery rate applied field
go to Step 4

In the Schedule of Payments box, complete the Amount of Recovery Fields with the full amount of recovery according to the corresponding dates from the schedule
go to Step 5

Calculate the new recovery rate.

check the customer’s disposable income from the calculation sheet
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)