Extra information - miscellaneous information: Delay in processing a change of circumstances
A delay in processing a change of circumstances may have occurred for a number of reasons.
Due to system problems, many change of circumstances were stockpiled awaiting processing.
When a change of circumstances is processed, it causes re-profiling of all the remaining payments on the award to take account of the changes.
Where there has been a delay in processing, there may be a major impact on the remaining payments because there is less time left in the award period to adjust the payments.