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HMRC internal manual

Tax Credits Manual

HM Revenue & Customs
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Payment - overpayments (Q-Z): overpayments - RPT020 received from Jobcentre Plus - TCO only (AG)

To deal with form JCP/RPT020, consider steps 1 to 3.

Step 1

Complete Part 4 ‘Allocation of Remittance’ on form JCP/RPT020 with the following details

  • under ‘Remittance is in respect of’, enter ‘Tax Credits’
  • under ‘Special instructions to Cashier’, enter ‘Please forward to HMRC Accounting & Payment Services (Cumbernauld Dept), (This content has been withheld because of exemptions in the Freedom of Information Act 2000) ’
  • enter the customer’s NINO as a tax credits reference number
  • under ‘Information supplied by’, enter your name
  • under ‘Date’, enter today’s date


  • go to .

Step 2

Send the completed form JCP/RPT020 by post back to the originating Jobcentre Plus (JCP) office

Note: The address of the office holding the payment will be on the form at part 2.


  • go to .

Step 3

Use Function MAINTAIN HOUSEHOLD NOTES and select the ‘Debt Recovery’ category to enter the following message

‘TCMZ JCP / RPT020 recd from JCP (enter office details) re repyt of tax credit. Form returned to arrange transfer of pyt to HMRC’.

Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.