Passported benefits - Healthy Start vouchers: Healthy Start vouchers - exemption certificate not automatically issued (Info)
There may be some scenarios where information about a family which satisfies the Healthy Start vouchers criteria can’t automatically be passed to the Healthy Start Issuing Unit (HSIU).
This means that the HSIU won’t be able to verify the family’s details when an application for Healthy Start vouchers is made and won’t be able to issue the vouchers.
This may also prevent a Prescription Pricing Authority (PPA) exemption certificate automatically being issued to a qualifying customer.
Where this happens, enquiries will be referred by email to a dedicated person.
Although all of these cases are referred in the same way, they’re dealt with differently, depending on the results of the initial analysis.
There is an Action Guide for this subject, select TCM0204080 to access it