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HMRC internal manual

Tax Credits Manual

HM Revenue & Customs
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Miscellaneous (W to Z): Work list items - allocation (Info)

The items entered on each work list are

  • initially allocated to the Organisation Unit responsible for the area of the United Kingdom in which the

    • customer lives


    • employer is based

and then

  • allocated to the particular Management Unit in that Organisation Unit which deals with specific areas identified by postcodes.

Some work lists are generated for use by staff in specialist offices. These work lists will only be available in the relevant specialist office.

Note: Guidance on how to action entries on a specific work list is detailed in the section to which the work list relates - for example, use TCM0076040 for guidance on how to action entries on the Incomplete Applications work list.