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HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
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Miscellaneous (P to V): View Claim Summary function (Info)

You can use Function VIEW CLAIM SUMMARY to

  • view a summary of the award history for a household, including any outstanding verification failures
  • view aspects of payment information for the household
  • view information for the tax credit periods from Current Year (CY) to CY-6
  • quickly access other functions when you need more detailed information.

Function VIEW CLAIM SUMMARY has the following screens

  • View Claim Summary - Initial
  • View Claim Summary - Award Versions
  • View Claim Summary - Payments.

‘View Claim Summary - Initial’ screen

The ‘View Claim Summary - Initial’ screen will display for pre-award or post award claims, as appropriate. Information messages will display if the claim is pre-award or isn’t fully processed.

You can access other functions on the tax credits computer from the ‘View Claim Summary - Initial’ screen by selecting the appropriate option. You’ll be able to access and view information in

  • Function VIEW AWARD
  • Function VIEW HOUSEHOLD NOTES
  • Function VIEW HOUSEHOLD ACCOUNT
  • Function VIEW S17 DETAILS
  • Function VIEW APPLICATION.

You can also use the ‘View Claim Summary - Initial’ screen to access and view more specific information for the selected award by selecting

  • [Award Versions]
  • [Signals]
  • [Contact Details].

‘View Claim Summary - Award Versions’ screen

The ‘View Claim Summary - Award Versions’ screen provides summary information for the selected award version. You can access other functions on the tax credits computer from the ‘View Claim Summary - Award Versions’ screen by selecting the appropriate option. You’ll be able to access and view information in

  • Function VIEW AWARD
  • Function VIEW HOUSEHOLD NOTES
  • Function VIEW HOUSEHOLD ACCOUNT
  • Function VIEW APPLICATION.

In addition to being able to access these functions from the View Claim Summary - Award Versions screen, you will also be able to go to the View Claim Summary - Payments screen by selecting [Payments].

‘View Claim Summary - Payments’ screen

The ‘View Claim Summary - Payments’ screen shows specific payment information for the selected award version. You can access other functions on the tax credits computer from the ‘View Claim Summary - Payments’ screen by selecting the appropriate option. You’ll be able to access and view information in

  • Function VIEW AWARD
  • Function VIEW HOUSEHOLD NOTES
  • Function VIEW HOUSEHOLD ACCOUNT
  • Function MAINTAIN POTENTIAL ENTITLEMENT
  • Function VIEW OVERPAYMENT.

Note: Function VIEW CLAIM SUMMARY is a ‘view only’ function. You must follow the applicable guidance for any information shown within these screens - for example, guidance for what to do with Complex cases.