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HMRC internal manual

Tax Credits Manual

HM Revenue & Customs
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Miscellaneous: C to D: incorrect personal information held on computer - line manager action (AG)

To deal with an ‘M1 referral form’, consider Steps 1 to 2.

Step 1

Check the ‘M1 referral form’ has been completed correctly

  • ensure there is a clear discrepancy between the computer and the expected personal details
  • use Function MAINTAIN HOUSEHOLD NOTES to check that the ‘M1 referral form’ has been completed and sent.

If the ‘M1 referral form’ isn’t correctly completed or there is no clear discrepancy, return to the originator.

Step 2

Send the correctly completed ‘M1 referral form’ (through your line manager or Technical Advice Line Liaison Officer) with any attachments to the appropriate team detailed on the referral.

Once received by the team in TCO, they will be treated as urgent.

Note: All referrals must be fully and correctly completed. If not, they will be returned unactioned to the originator.