Beta This part of GOV.UK is being rebuilt – find out what this means

HMRC internal manual

Tax Credits Manual

From
HM Revenue & Customs
Updated
, see all updates

Miscellaneous: C to D: Child Trust Fund - contact from customers (AG)

Background

Customers may contact Tax Credit Office (TCO) regarding Child Trust Fund (CTF) issues by phone or in writing.

Guidance

To deal with phone or written enquiries from customers to TCO about CTF issues, consider Steps 1 to 3.

Step 1

If the customer has contacted you regarding CTF issues

  • by phone, go to .
  • in writing, go to .

Step 2

Tell the customer to follow the CTF guidance held on the website

  • then
  • take no further action.

Step 3

Send the written enquiry to:

Charities
Savings & International 1
HM Revenue & Customs
BX9 1AU