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HMRC internal manual

Tax Credits Manual

Miscellaneous: C to D: Child Trust Fund - contact from customers

Background

Customers may contact Tax Credit Office (TCO) regarding Child Trust Fund (CTF) issues by phone or in writing.

Guidance

To deal with phone or written enquiries from customers to TCO about CTF issues, consider Steps 1 to 3.

Step 1

If the customer has contacted you regarding CTF issues

Step 2

Tell the customer to follow the CTF guidance held on the website

  • then
  • take no further action.

Top of page

Step 3

Send the written enquiry to:

Charities
Savings & International 1
HM Revenue & Customs
BX9 1AU