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HMRC internal manual

Tax Credits Manual

Claims: storage and retrieval: collecting documents (Info)

TCO - Revenue Assistants

Revenue Assistants

  • On the morning of the collection date, collect the polylopes.
  • Groups must ensure the weed is ready 24 hours before collection, in accordance with the weed schedule.

Contact Centres only

  • You must have authorisation from your Data Guardian before sending tax credits customer data to storage. If you have not already done so, complete a Data Transfer Request (DTR) and send it to your Data Guardian for authorisation.
  • Once the data transfer has been authorised and a DTR number has been awarded, courier services for sending tax credits customer data to storage must be arranged through HM Revenue & Customs Tactical Security Control Centre (TSCC).