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HMRC internal manual

Specialist Investigations Operational Guidance

Introduction and organisation: communication: importance of communication: communicating information – SI policy

SI is committed to an open style of management.  This involves communicating relevant information to staff as quickly as possible.  Everyone in SI should, however, recognise the inherent difficulties in communicating the right information to the right staff in the right way in an organisation which is not only as geographically dispersed as SI but also where a large proportion of staff are frequently out of the office.  Too much information can create as many problems as too little.  It is up to managers in particular to ensure that they keep their people informed of all relevant matters. 

Email is a useful way of communicating quickly to a wide audience but it must be used sensibly and in accordance with departmental guidance.  This can be found under the Electronic Communications section of the (This content has been withheld because of exemptions in the Freedom of Information Act 2000)