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HMRC internal manual

Specialist Investigations Operational Guidance

From
HM Revenue & Customs
Updated
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Introduction and organisation: communication: importance of communication: communicating with others

The way we contact other people and organisations during the course of our work is important and it is essential that we maintain proper records of this.  Sometimes this is a legal requirement but even if it is not, we need to maintain adequate audit trails.

You can find more detailed guidance on this at SIOG1600.