Case Selection, Handling and Settlement: Practice - Review of cases over 18 months old
Large Business Cases – Large Business Service (LBS) and Local Compliance (LC)There will be a review of cases by the Assistant Director (AD) of all cases over 18 months old. A summary of the review will be shared with LBS and LC for their input / comment. It is the SAV Sector and Regional Group Account Managers’ responsibility to ensure that all valuers working LBS cases contribute to the related action plans punctually and effectively. Suitable cases will be referred to the Appeals Team.
All other casesAll other cases will be reviewed at 18 months old by the AD and Grade 7s within each valuation group on a monthly basis with an in depth review each quarter.
|Additional Guidance: SVM150000|