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HMRC internal manual

Shared Workspace Business Manual

Customer Engagement: Appoint a Customer Organisation Representative


Once a Customer Organisation has agreed to use Shared Workspace, the Business Unit must advise the organisation to appoint a Customer Organisation Representative (COR).

It is for the organisation to choose who they appoint but the Business Unit must advise them that the COR should have sufficient authority to

  • Register their organisation to use the Shared Workspace Room
  • Appoint the first two Customer Nominated Contacts SW04520