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HMRC internal manual

Shared Workspace Business Manual

Plug-In: Plug-in Information for Customer Organisations

The eRoom plug-in is made available to customer organisations/members of the serviceunder the terms of the HMRC Software Disclaimer SW07630.

The plug-in is provided by EMC2 as an executable file which customer members may find theyare either unable to download to their desktops or are unable to run. In thesecircumstances, customers should contact their organisation’s IT support service.

Below is some information that an organisation’s IT service may need to know:

  • The software is made by EMC2
  • It is version 7.3
  • It is called ClientSetup.exe

The organisation’s IT service can use the following link to install and activatethe plug-in:

It is a customer organisations decision to use the plug-in and they are responsible forits installation. If there are any difficulties installing the plug-in contact the OnlineServices Helpdesk between the hours of 08:00 and 20:00 as follows:

telephone 0845 605 5999
minicom 0845 366 7805
overseas +44 16 1930 8445