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HMRC internal manual

Shared Workspace Business Manual

HM Revenue & Customs
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Other Considerations: Alerts and Notifications


Shared Workspace Rooms can automatically inform members of any changes made within a Room. Members can request that an email is sent to them either overnight, summarising all the changes within the Room, or is sent each time a change is made to the Room.

Members can also set up Shared Workspace so that the system will email them whenever a particular item changes, for example if you are interested in a certain database within a Room, members can receive an email each time the database is changed.

In both cases the email will contain a link to the item or items that have changed. Notification emails are initially received in HTML format. It is necessary to change the Notifications format setting from HTML to Rich Text to comply with HMRC Acceptable Use Policy on email.

Guidance on how to control the notifications you receive, and adjust the notification settings, is included in the learning packages on Kalidus.


Members can alert other members about new or changed items in their Room by sending an alert.

Guidance on how to send alerts is included in the learning packages on Kalidus.

Note: When sending an alert do not delete the hyperlink. This is used by the recipient to navigate to the item within Shared Workspace.