SAM70040 - Manage work: customer service: customer education

You may be involved in planning, preparing and delivering customer education initiatives, such as

• Seminars and workshops, including questions and answers sessions
• Telephone and personal contact with taxpayers, agents and employers
• Roadshows for rural areas
• Circulation of local contact information

Customer Education is an on-going process. You will want to reflect upon initiatives taken. Examples may be

• Evaluating the success of seminars held for target audiences
• Monitoring cases requiring a response, written or by telephone, following any initiative

For further information, see the Customer Information Resource Centre on the Intranet.