This part of GOV.UK is being rebuilt – find out what beta means

HMRC internal manual

Self Assessment Manual

Manage work: customer service: customer education

You may be involved in planning, preparing and delivering customer education initiatives, such as

  • Seminars and workshops, including questions and answers sessions
  • Telephone and personal contact with taxpayers, agents and employers
  • Roadshows for rural areas
  • Circulation of local contact information

Customer Education is an on-going process. You will want to reflect upon initiatives taken. Examples may be

  • Evaluating the success of seminars held for target audiences
  • Monitoring cases requiring a response, written or by telephone, following any initiative

For further information, see the Customer Information Resource Centre on the Intranet.