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HMRC internal manual

Self Assessment Manual

From
HM Revenue & Customs
Updated
, see all updates

Returns: individuals returns: paper reports: individuals (Action Guide)

Where a paper report is received follow steps 1 - 24 below

For details of how to access the SA functions, select ‘Index Of Functions’ on the left of the screen.

This guide is presented as follows

  Steps 1 - 6
   
  Steps 7 - 18
  Steps 19 - 20
  Steps 21 - 23
  Step 24

LDC Returns - Logging Failures - No record foundIf the list is received by Banking Operations the return will have been sent on and the list may be ignored. Capturing the return in the responsible office will log it.

  1. Use function LOG RETURN to log the return correctly where you are able to trace the correct Unique Taxpayer Reference (UTR)

  2. Use function CAPTURE RETURN to enter the return information using the correct UTR

  3. Delete the entry from the list

Where the Organisation Unit Identifier (OUID) used in LOG RETURN is invalid

  1. Ask your LDC Administrator to correct the OUID using function LDC ADMIN 2000

  2. Use function LOG RETURN to log the return using the correct OUID

  3. Delete the entry from the list

LDC Returns To Be Deleted List

  1. Review each entry on the list carefully

  2. Check the return to see why capture or the Coding (Integrity) Check has not been fully completed

If the return is unsatisfactory but still logged

  1. Unlog the return using function UNLOG RETURN. Refer to the Action Guide ‘Unlogging Unsatisfactory Individuals Returns’ (SAM121261) for more information

  2. Delete the entry from the list

If entries are illegible and the taxpayer has been contacted but a reply is still outstanding

  1. Consider treating as unsatisfactory and unlog the return. Refer to the Action Guide ‘Unlogging Unsatisfactory Individuals Returns’ (SAM121261) for more information

If you consider the return is not unsatisfactory and you are able to repair the entry or accept the taxpayer’s figure (SAM121265)

  1. Complete capture of the return using function CAPTURE RETURN

  2. Delete the entry from the list

If the taxpayer has been contacted concerning an obvious error and a reply is still outstanding

  1. Use your judgement to repair or accept the entry

  2. Complete capture of the return using function CAPTURE RETURN

  3. Delete the entry from the list

If the return is held on LDC awaiting the Coding (Integrity) Check

  1. Complete the Coding (Integrity) Check by
* Selecting the Coding (Integrity) Check option from the File menu heading in function CAPTURE RETURN
* Selecting the case from the list of cases awaiting a check

And  


* Selecting the [Pass] or [Fail] button as applicable
  1. Delete the entry from the list

Deleted Returns ListAll cases on the list should have been reviewed on receipt of the LDC RETURNS TO BE DELETED LIST. The only entries on this list should be for returns that were unsatisfactory and have been unlogged

  1. Review all entries on the list carefully to ensure positive action has been taken to obtain a satisfactory return

  2. On receipt of the satisfactory return, log and capture the return details in full using functions LOG RETURN and CAPTURE RETURN

LDC Returns - Capture Failures - No record found

  1. Where you are able to trace the correct Unique Taxpayer reference (UTR)
* Use function CAPTURE RETURN to enter the return details using the correct UTR
  1. Where the Organisation Unit Identifier (OUID) used in CAPTURE RETURN is invalid
* Ask your LDC Administrator to correct the OUID using function LDC ADMIN 2000
* Use function CAPTURE RETURN to enter the return details using the correct OUID
  1. Delete the entry from the list

LDC Returns List

  1. This list has been requested by the Office Manager for management purposes. He or she will advise any action to be taken