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HMRC internal manual

Self Assessment Manual

HM Revenue & Customs
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Returns: individuals returns: error and warning messages: Individuals (Action Guide)

When you are presented with an error or warning message during capture of the return details follow steps 1 - 3 below

The action you take in individual cases will depend upon your judgement and the circumstances of the case.

  1. Check that the information has been keyed in correctly

  2. Deal with any return found to be unsatisfactory. See subject ‘Unlogging Unsatisfactory Individuals Returns’ (SAM121250)

  3. Accept the taxpayer’s figure (SAM121265) or repair (revise) an obvious error