Repayments: repayment work lists: w031 post repayment check work list
A proportion of repayments will be selected for detailed checks following issue and work items will be created on the ‘Post Repayment Check’ work list.
Any repayment that is selected will be notified to the office responsible for the processing activities by Work Management and subject to detailed security checks by the officer with the user role of Repayments Authoriser.
For the purpose of reviewing the entries on this work list, Repayment Authorisers should continue to be guided by existing clerical and supervisory procedures, as detailed in the post repayment R400 guidance held in the restricted electronic Controlled Access Folder (CAF).
In view of the nature of this work list it is for immediate action and should be reviewed daily.
The work item should be deleted manually using function WORK LIST CASES on completion of the necessary action. Where the repayment is cancelled using function VIEW REPAYMENT the work item is deleted automatically.
Note: An issued repayment should only be cancelled on the SA system, using function VIEW REPAYMENT, following instructions from RF. This will ensure that the SA record is accurately maintained and avoid the possibility of a duplicate repayment being issued incorrectly.
If you discover an over-repayment has been made see section ‘Recover Over-Repayment’ (SAM112000 onwards) for more information.