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HMRC internal manual

Self Assessment Manual

From
HM Revenue & Customs
Updated
, see all updates

Repayments: issue repayment: missing BACS repayment (Action Guide)

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Note: This guidance should not be used for Payable Orders. The relevant guidance can be found at SAM110123.

Note: all the relevant steps should be followed before asking for a repayment credit. If sufficient investigation has not been carried out before the request is sent, and sufficient evidence is not provided, the request will be rejected.

 

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If you are dealing with a missing BACS repayment and you have checked with the taxpayer that the account details the BACS repayment has been sent to are correct

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If you are dealing with a missing BACS repayment, and you have been advised by the customer that the account details on the repayment notification R1000 CS are incorrect

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