Records: set up taxpayer record: annual claims cases and SA
You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.
With the exception of small occupational pensioner cases, which should be set up and coded on the National Insurance and PAYE Service (NPS).
Repayment claims are dealt with under the SA provisions of ‘Process Now, Check Later’. Any enquiry into a repayment claim must be made under Schedule 1A TMA1970. An incorrect claim form, or failure to notify chargeability, may be dealt with by the Claims Office by means of a Contract Settlement. For the foreseeable future, Contract Settlements will remain outside SA.
Where there is a continuing source of PAYE income, however small, the taxpayer record must be held on NPS. If there is a repayment due on the tax deducted on any investment income, the NPS office should deal with this and note the taxpayer record for the issue of an R40.Deceased Cases
If there is no existing tax record and there is a repayment due on taxed investment income to the estate to the date of death, it will be the responsibility of the processing Office to deal with the repayment.
If there is no existing tax record and there is liability on investment income to the estate to the date of death, it will be the responsibility of the processing office to deal with.
If a liability arises during the administration period then this will be dealt with by HMRC PAYE & SA, Cardiff.
Liability for one year
Claims Office have access to SA, to deal with cases where for a particular year an annual claims case has liability to pay, rather than a refund. The taxpayer will continue to be an annual claims case, dealt with by the Claims Office.
Transfer of responsibility to SA
Where it is clear that there will be continuing liability, responsibility will be transferred from the Claims Office to SA and Claims Office will have no further responsibility for the case.
Before setting up an SA record, you must satisfy yourself that one does not already exist. A record may have been set up in the past to account for liability in a single year only.
Where a dormant record is traced, you should re-activate that record. The Action Guide ‘Maintain taxpayer record: dormant records: re-activating a dormant record’ (SAM101093) gives detailed advice.
Where it is necessary to set up an SA record, follow the Action Guide ‘Set Up Individual Record’ (SAM100221).