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HMRC internal manual

Repayment Claims Manual

HM Revenue & Customs
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RO instructions: How to register claims manually

Annual claims too old to register in RC are controlled from an establishment file called the `Manual claims register’. The Claims Group Leader will keep the `Manual claims register’.

On the day you receive it register the claim in the establishment file. Show

  • the consecutive number (start a new set of numbers on 6 April each year)
  • the file reference
  • the claimant’s name
  • the claimants’s capacity
  • the date the claim was received and registered
  • your initials.