RO instructions: How to register claims manually
Annual claims too old to register in RC are controlled from an establishment file called the `Manual claims register’. The Claims Group Leader will keep the `Manual claims register’.
On the day you receive it register the claim in the establishment file. Show
- the consecutive number (start a new set of numbers on 6 April each year)
- the file reference
- the claimant’s name
- the claimants’s capacity
- the date the claim was received and registered
- your initials.