RM532 - Processing a claim:

When a new claimant writes or calls or when an RA receives a claim and asks whether to set the claimant up in your District

• get enough information to decide whether the case is yours (RM1230 onwards)
• consider whether there is any indication that the case might be sensitive
• if the case is to be set up in your District

or

• • decide whether it is a D or CT case
  • decide which claim form to issue (RM1262)

  • if the taxpayer is a minor, check TI to see whether you can find the parent or guardian’s GCD

  • tell the RA to send the claim or enquiry to the correct District or section

  • provide the details the RA needs to set the case up.