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HMRC internal manual

Repayment Claims Manual

Management and security: Open Claims List

At least four times a year check that

  • the Group Leader has reviewed every case on the Open Claims List


  • the lists are being retained in an establishment file (RM5348). The Group Leader will pass to you any cases where the claimant has not replied and the amount involved is more than £ 100. In each case consider whether the claim could be fraudulent.

If you feel it is, send the file with a report to Central Policy (Tax AdministrationAdvice Team), Stockport. Quote the reference CB/AM/1221.

If you have no reason to suspect fraud

  • enter NP, your initials and the date on the blank line below the entry on the list tell the RO to clear the registered claim (RM5092).