RM5008 - Day to day work: Payable orders: When replacement payable order required

An issued payable order may need to be replaced when

• the claimant states the payable order has been lost, stolen, destroyed or not received (RM5012)
• the claimant cannot cash the payable order (RM5016)
• the payable order is returned because (RM5020)

• the Post Office is unable to deliver it
• the claimant has just left prison and wishes a replacement order which does not show the prison address
• the claimant says the amount is incorrect
• the Collector, Enforcement Office or Controller cannot accept the payment
• the Accounts Office cannot accept the set-off nor reallocate the payment

• a number of payable orders have to be cancelled by theProcessing Centre because of printing problems (RM5030)
• up to 10 in a District

or

• up to 50 in an IRO.