RM4296 - Group Leader instructions: If the claimant objects

If the claimant objects to a letter explaining that repayment is not due review the claim. Decide whether

• you can take further action to repay or settle the objection
• you need Central Policy (Tax Administration Advice Team), Stockport advice about a point of particular doubt or difficulty
• to ask an Inspector to issue a formal notice of refusal (RE20).