Group Leader instructions: Claims referred to you for advice
There are instructions at RM3500 - RM4271 which tell ROs to refer the claim to their Group Leader in certain circumstances. Use the guidelines in this section when they refer a case to you
- if there are doubts about the claim see RM4276 - RM4280
- if there are problems with vouchers see RM4284 - RM4288
- if repayment is not due see RM4292
- if the claimant objects to a letter explaining that repayment is not due see RM4296.
- if there is capital gains liability see CG5750.