RM4272 - Group Leader instructions: Claims referred to you for advice

There are instructions at RM3500 - RM4271 which tell ROs to refer the claim to their Group Leader in certain circumstances. Use the guidelines in this section when they refer a case to you

• if there are doubts about the claim see RM4276 - RM4280
• if there are problems with vouchers see RM4284 - RM4288
• if repayment is not due see RM4292
• if the claimant objects to a letter explaining that repayment is not due see RM4296.
• if there is capital gains liability see CG5750.