RO instructions: Voucher already cancelled
If an RA has noted the claim to show that vouchers were cancelled before receipt in your District see below.
If you receive a cancelled voucher from a claimant see below.
If the voucher shows any sign which suggests that it was cancelled before you received it (RM4088 - RM4100) assume that it had been submitted in connection with an earlier repayment claim unless the file shows that the voucher was returned to the claimant or agent before repayment (RM4220)
- ask the claimant to explain why the voucher had been cancelled before you received it
- if you receive a reply see RM4108.