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HMRC internal manual

Repayment Claims Manual

HM Revenue & Customs
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Manually issued payable order: Further supply of payable orders required

In January, FAO (Payments) send a form FSO932/932A which asks you for an estimate of requirements to cover the 12 month period starting in April of the following year.

The form FSO932A must be completed and returned within 21 days of receipt. Keep a copy on the reverse of the original form FSO932.

Delivery will be made by a contractor appointed by HMSO and will normally take place in November/December of the current year. Prior notification will be issued on form FSO934 which contains important guidelines.

In addition Management Inspectors should ensure that

counter and security staff are aware that packages addressed to the Management Inspector are expected and are to be brought to his/her attention immediately upon receipt

acceptance, checking and provision of the required signature is only to be carried out by the Management Inspector or an appointed deputy

any consignment proper to another District at a different location is to be rejected with a request that it be delivered to the correct address. If two or more Districts occupy the same building, it may be arranged locally that delivery of all payable orders is accepted by a particular Management Inspector. In such a case, follow the guidance on form FSO934 relating to multi-occupied buildings.

If you need to order further supplies, do so at least one month in advance. Do not order additional supplies when stocks held are already sufficient.

FAO (Payments) should be notified immediately of any change impacting on a requisition since it may be possible to take this into account before delivery.