RM17 - Two vital rules

There are two vital rules that you must follow.

RULE	NOTES
1 Repay promptly	Repayment claims must be dealt with as a matter of priority at all stages. If delay is unavoidable, keep the claimant fully informed and consider making a provisional repayment. If a claim for a particular year is made before 5 April in that year, you can repay by instalments.
2 Keep manual payable orders secure	RM3124 onwards tells you what anyone handling manual payable orders must do. Always follow the procedures exactly.