Two vital rules
There are two vital rules that you must follow.
|1 Repay promptly||Repayment claims must be dealt with as a matter of priority at all stages. If delay is unavoidable|
keep the claimant fully informedand
consider making a provisional repayment.If a claim for a particular year is made before 5 April in that year, you can repay by instalments. 2 Keep manual payable orders secure RM3124 onwards tells you what anyone handling manual payable orders must do. Always follow the procedures exactly.