RM1286 - RO instructions: If a claimant calls with vouchers

RM1282 deals with a claimant who calls with vouchers without making a claim for the period.

If a claimant calls with vouchers and asks to have them back before leaving explain that

• you cannot repay without the vouchers
• if the claimant needs vouchers for another purpose now the repayment will be delayed until you get the vouchers back again
• you will return the vouchers after making the repayment.

If the claimant agrees to leave the vouchers

• get a written application for the vouchers to be returned
• return the vouchers after repayment (RM4216).

If the claimant insists on taking the vouchers

• ask your Group Leader to initial your note of interview
• return the vouchers

and

• put the file away.