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HMRC internal manual

Repayment Claims Manual

Receiving claims and enquiries: General

This section contains detailed instructions about the action to take when claims and enquiries are received

* RA
* action on receipt of a claim RM1004 - RM1199
* work on new cases and enquiries RM1200 - RM1229
* RO instructions RM1230 - RM1285
* Group Leader and Inspector information RM1290 - RM1499.