RM1000 - Receiving claims and enquiries: General
This section contains detailed instructions about the action to take when claims and enquiries are received
RA
- action on receipt of a claim RM1004 - RM1199
work on new cases and enquiries RM1200 - RM1229
- RO instructions RM1230 - RM1285
- Group Leader and Inspector information RM1290 - RM1499.