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HMRC internal manual

PAYE Manual

P11D processing: QA/QC for captured forms P11D: completing the QA/QC questions

To complete the QA/QC questions you must

  • Highlight a case on the QA/QC Management screen
  • Select the [Capture] button and the Capture screen will be displayed
  • Select the [QA/QC] button on the Capture screen

The QA/QC Questions 1 screen will be displayed.

Refer to the online help for guidance on the fields and buttons on this screen.

The QA/QC questions are on two screens, once you have completed the entries on the QA/QC Questions 1 screen you must

  • Select the [Next] button. The QA/QC Questions 2 will be displayed

All the QA/QC questions must be completed at one pass, as there will be no further opportunity to edit the answers.

To change any entries on the QA/QC Questions screen use the [Next] and [Previous] buttons to display the required screen.

When you are satisfied that all entries have been made on both screens, select the [OK] button and the following message will be displayed

‘Once entered, this QA/QC marking cannot be changed. Are you sure you wish to continue?’

Once you have selected the [OK] button you will be returned to the Capture screen, the [View] button will revert back to the [Update] button.

On the Capture screen, select the [Exit] button to return to the QA/QC Management screen.

The QA/QC Manager can view the questions and answers after completion. To view the questions and answers select the [QA/QC] button on the Capture screen.

In exceptional circumstances where the P11D cannot be located, email the ECS National Systems Administrator at ECS (BS) who can unlock the case. Records will be kept by the Systems Administrator for cases that have been unlocked.

The results of the QA/QC checks are recorded on ECS but you are also required to record these results on the National QA/QC Database under ‘P11D Capture Programme’, ‘P11D Capture’ or ‘P11D Amendments’ as appropriate depending on the type of cases selected.

Results of ‘In-flight checks’ carried out should also be recorded on the National QA/QC Database.