Employer returns: employer return work lists: employer not found (Action Guide)
Note: This work list is accessible using the ‘EDI Maintainer’ user role only and is allocated to the Online Customer Services Team and should be reviewed on a daily basis.
When there is an entry on the ‘Employer Not Found’ work list, follow steps 1 - 9 below.
For details of how to access any of the Employer Business Service functions, use PAYE057.
|1.||Use Function WORKLISTS to|
|* Select work list type ‘Employer Not Found’|
|* Select a work item from that list|
|2.||Access e-Services Filestore using Interim Single Sign On and select the ‘P35’ option for the office number and employer reference you are reviewing|
|3.||Obtain a print-out of the P35|
|4.||Check the employer reference against the ‘Daily EDI Stats’ produced to establish which submitter had submitted the return|
|5.||When this has been established contact the submitter to establish the correct employer reference for the employer|
|6.||Amend neatly in green ink the employer reference on the P35 print-out|
|7.||Determine which office will deal with the print-out|
|8.||Complete an EDI / FBI Capture Incorrect Employer Reference Stencil (Word 29KB) and attach the P35 print-out|
|9.||Send the completed stencil and print-out to the appropriate office requesting they deal with it as soon as possible|