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HMRC internal manual

PAYE Manual

Employer returns: employer return work lists: employer not found (Action Guide)

Note: This work list is accessible using the ‘EDI Maintainer’ user role only and is allocated to the Online Customer Services Team and should be reviewed on a daily basis.

When there is an entry on the ‘Employer Not Found’ work list, follow steps 1 - 9 below.

For details of how to access any of the Employer Business Service functions, use PAYE057.

1. Use Function WORKLISTS to
  * Select work list type ‘Employer Not Found’
  * Select a work item from that list
2. Access e-Services Filestore using Interim Single Sign On and select the ‘P35’ option for the office number and employer reference you are reviewing
3. Obtain a print-out of the P35
4. Check the employer reference against the ‘Daily EDI Stats’ produced to establish which submitter had submitted the return
5. When this has been established contact the submitter to establish the correct employer reference for the employer
6. Amend neatly in green ink the employer reference on the P35 print-out
7. Determine which office will deal with the print-out
8. Complete an EDI / FBI Capture Incorrect Employer Reference Stencil (Word 29KB) and attach the P35 print-out
9. Send the completed stencil and print-out to the appropriate office requesting they deal with it as soon as possible