PAYE53016 - Employer returns: employer return work lists: EDI / Internet - action by employers live service team (Action Guide)

When contacted by a Processing Office because there is an entry on the ‘Filed Online Advisory’ work list, the Online Customer Services Team should follow steps 1 - 17 below. The Guide is presented as follows

Initial action	Step 1
EDIR indicator not set	Steps 2 - 6
FBIR set but EDI received	Steps 7 - 11
EDIR set but FBI received	Steps 12 - 17

For details of how to access any of the Employer Business Service functions, use PAYE057.

Initial action

1.	Use Function WORKLISTS to
	Select work list type ‘Filed Online Advisory’
	Select a work item from that list   And
	Determine the reason on the work list why the Processing Office have contacted you
	If the reason is ‘EDIR indicator not set’ go to step 2
	If the reason is ‘FBIR set but EDI received’ go to step 7
	If the reason is ‘EDIR set but FBI received’ go to step 12

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EDIR indicator not set

	This work item arises when an EDI return has been processed but the INTENT TO FILE by EDI indicator is not set on the employer record
2.	Contact the submitter to confirm the return has been filed against the correct employer reference (and office number)
	If the employer reference is correct and they want to continue to file by EDI go to step 3
	If the employer reference is incorrect go to step 4
3.	If the submitter confirms the correct employer reference and they wish to continue to file by EDI
	Use Function AMEND ELECTRONIC BUSINESS INDICATORS to set the INTENT TO FILE by EDI indicator
4.	If an incorrect employer reference had been used
	Establish with the submitter the correct employer reference
5.	Send an EDI / FBI Capture Incorrect Employer Reference Stencil (Word 29KB) along with a print-out from e-Services Filestore of the relevant P35 to the Processing Office responsible for the incorrect employer reference
	Note: The stencil will ask the Processing Office to
	Use Function CAPTURE EOY RETURN DETAILS to capture an additional complete return to minus off the charge on the employer record   And
	Use Function AMEND EMPLOYER SUMMARY to add an Employer Note saying
	‘Year 20xx/xx Capture Incorrect Employer Reference Stencil - See File’
6.	Send an EDI / FBI Capture Incorrect Employer Reference Stencil along with a print-out from e-Services Filestore of the relevant P35 to the Processing Office responsible for the correct employer reference
	Note: The stencil will ask the Processing Office to
	Use Function RECORD RETURN RECEIPT to record receipt of the return on EBS
	Use Function VIEW BROCS (Format 9 - Designatory Data for ASN) to ensure this information successfully passes to the BROCS record   And when this has occurred
	Use Function CAPTURE EOY RETURN DETAILS to process the P35 print-out information

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FBIR set but EDI received

	This work item arises when the INTENT TO FILE by FBI indicator is set on the employer record but an EDI return has been received.
7.	Contact the submitter to confirm that the return has been filed against the correct employer reference (and office number)
	If the employer reference is correct and they no longer want to submit online but want instead to file by EDI go to step 8
	If the employer reference is incorrect go to step 9
8.	If the submitter confirms the employer reference is correct and they now want to file by EDI
	Ask them to de-register for the Internet service   And when the submitter has de-registered
	Use Function AMEND ELECTRONIC BUSINESS INDICATORS to set the INTENT TO FILE by EDI (EDIR) indicator on the employer record
	Note: At least 24 hours will need to elapse after de-registering before any EDI indicators can be set
9.	If an incorrect employer reference has been used establish with the submitter the correct employer reference
10.	Send an EDI / FBI Capture Incorrect Employer Reference Stencil (Word 29KB) along with a print-out from e-Services Filestore of the relevant P35 to the Processing Office responsible for the incorrect employer reference
	Note: The stencil will ask the Processing Office to
	Use Function CAPTURE EOY RETURN DETAILS to capture an additional return to minus off the charge on the employer record   And
	Use Function AMEND EMPLOYER SUMMARY to add an Employer Note saying   ‘Year 20xx/xx Capture Incorrect Employer Reference Stencil - See File’
11.	Send an EDI / FBI Capture Incorrect Employer Reference Stencil along with a print-out from e-Services Filestore of the relevant P35 to the Processing Office responsible for the correct employer reference
	Note: The stencil will ask the Processing Office to
	Use Function RECORD RETURN RECEIPT to record receipt of the return on EBS
	Use Function VIEW BROCS (Format 9 - Designatory Data for ASN) to ensure this information successfully passes to the BROCS record   And when this has occurred
	Use Function CAPTURE EOY RETURN DETAILS to process the P35 print-out information

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EDIR set but FBI received

	This work item arises when the INTENT TO FILE by EDI indicator is set on the employer record but an Internet return has been received.
12.	Contact the submitter to confirm that the return has been filed against the correct employer reference
	If the employer reference is correct and they no longer want to submit by EDI but want instead to file online go to step 13
	If the employer reference is incorrect go to step 14
13.	If the submitter confirms the employer reference is correct and they now want to file online
	Ask them to register to use PAYE Online for Employers - Internet
	Use Function AMEND ELECTRONIC BUSINESS INDICATORS to remove the INTENT TO FILE by EDI (EDIR) indicator on the employer record
14.	If an incorrect employer reference has been used establish with the submitter the correct employer reference
15.	Send an EDI / FBI Capture Incorrect Employer Reference Stencil (Word 29KB) along with a print-out from e-Services Filestore of the relevant P35 to the Processing Office responsible for the incorrect employer reference
	Note: The stencil will ask the Processing Office to
	Use Function CAPTURE EOY RETURN DETAILS to capture an additional return to minus off the charge on the employer record   And
	Use Function AMEND EMPLOYER SUMMARY to add an Employer Note saying   ‘Year 20xx/xx Capture Incorrect Employer Reference Stencil - See File’
16.	Send an EDI / FBI Capture Incorrect Employer Reference Stencil along with a print-out from e-Services Filestore of the relevant P35 to the Processing Office responsible for the correct employer reference
	Note: The stencil will ask the Processing Office to
	Use Function RECORD RETURN RECEIPT to record receipt of the return on EBS
	Use Function VIEW BROCS (Format 9 - Designatory Data for ASN) to ensure this information successfully passes to the BROCS record   And when this has occurred
	Use Function CAPTURE EOY RETURN DETAILS to process the P35 print-out information
17.	Use Function AMEND ELECTRONIC BUSINESS INDICATORS to ensure the INTENT TO FILE by EDI (EDIR) is set on the employer record