Beta This part of GOV.UK is being rebuilt – find out what this means

HMRC internal manual

PAYE Manual

From
HM Revenue & Customs
Updated
, see all updates

Individual records: contact history: automatic creation by NPS

When information is processed automatically, for example auto reconciliation or form P14 received and an update is made to a customer’s record, NPS will

  • Identify an update has been made
  • Create a Contact History record relating to the type of information processed
  • Capture the information required to finalise Contact History
  • Save the Contact History entry for the customer’s record

If as a result of the changes made, NPS issues any outgoing communication, it will automatically

  • Identify when any outbound communication has been issued
  • Create a Contact History record relating to the type of outbound communication
  • Capture the information required to finalise Contact History
  • Save the Contact History entry on the customer’s record

The Contact Type will display Unmediated.