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HMRC internal manual

PAYE Manual

From
HM Revenue & Customs
Updated
, see all updates

Individual records: maintain individual details: work item 28 - specialist business area indicator held - review capacitor (Action Guide)

To clear work item 28 follow steps 1 – 7 below.

  1. Before proceeding, check the Contact History screen to view notes and to check previous actions taken

Unanswered correspondence

  1. Re-issue correspondence to the new capacitor

  2. Note the work item ‘letter to new capacitor’

  3. Update Contact History

  4. Close the work item in accordance with PAYE110075

No unanswered correspondence

  1. Update Contact History

  2. Close the work item in accordance with PAYE110075